FREQUENTLY ASKED QUESTIONS

We offer standard luxury delivery within 5–7 business days. Delivery timelines may vary based on your PIN code and our logistics partner’s capability. Once shipped, you’ll receive tracking details via email and SMS.

Currently, we deliver only within India. International delivery will be introduced in the future to serve our global clientele.

Yes, we offer free delivery on orders above ₹5,000. For orders below this value, delivery charges will be displayed at checkout.

Once your order is confirmed, you will receive an order tracking link in your email and SMS. This allows you to view real-time updates, including “Out for Delivery” status.

At present, we cannot guarantee specific delivery time slots. We recommend ensuring someone is available at your shipping address to receive the package.

You can cancel any order before it has been shipped. Simply log in to your account, go to ‘My Orders’, select the item(s), click ‘Cancel Order’, and confirm.

Yes, full refunds are issued for orders cancelled before shipment. Refunds are processed within 7–10 business days to your original payment method.

Yes, partial cancellations are allowed before shipping.

We accept returns only in the rare event of a manufacturing defect. Items must be unused, in their original packaging, and returned within 4 days of delivery.

Log in to your account, go to ‘Order History’, select the item, click ‘Return’, and follow the steps. Our team will arrange a pick-up or guide you on self-courier returns if required.

Yes, replacements are available for size/fit issues or defective products, subject to availability. Replacement requests are also subject to quality checks.

Yes, any promotional items or gifts must be returned along with the main product.

Refunds are processed within 7–10 business days for cancellations and 3–4 business days after quality checks for returns.

Refunds are always processed to the original payment source used at checkout.

You can browse freely, but creating an account ensures faster checkout, access to order history, and exclusive offers.

We follow strict data protection measures in compliance with Indian IT laws, ensuring your personal and financial data is secure. For full details, please refer to our Privacy Policy.

You will only receive promotional communications if you have opted in. You can unsubscribe anytime via the link in our emails.

We use thoughtfully designed luxury packaging to ensure your purchase arrives in perfect condition, reflecting the elegance of The Other Side.

Yes, we offer premium gift-ready packaging for a truly special unboxing experience.

For order queries, returns, or assistance, you can reach us:
📍 Address: 4th Floor, Unit No. 412, Paras Trinity Tower, Sector 63, Gurugram, Haryana 122098, India
📧 Email: [Insert Email]
📞 Phone: [Insert Number] (9:00 a.m. – 7:00 p.m., 7 days a week)