Terms & Conditions: Return & Refund Policy

EFFECTIVE FOR ALL PURCHASES

 

01. Our Commitment

This policy has been established to ensure transparency, fairness, and consistency across every customer interaction. We are committed to making every experience with us one of trust and integrity.

All sales are final. Returns and refunds are only applicable in the event of a shipping error originating from our end, as outlined below.

 

02. Eligible Return & Refund Conditions

A return or refund will only be considered under the following shipping-related circumstances:

Condition A: Wrong address your order was shipped to an address other than the one provided at the time of purchase, due to an error on our part.

Condition B: Lost in transit your order was confirmed dispatched but has not been delivered and is confirmed lost during the shipping process.

All other circumstances, including sizing, change of mind, or personal preference do not qualify for a return or refund.

 

03. What is Not Covered

Eligible: Item shipped to wrong address by us. Item confirmed lost during transit.

Not Eligible: Sizing issues, whether ordered incorrectly or otherwise. Change of mind, personal preference, or customer error.

Damage arising from neglect, misuse, or improper handling by the customer is also not covered under this policy.

 

04. How to Raise a Request

1. Contact us on WhatsApp: Reach out to our customer care team and provide your order details along with clear photographs and a video documenting the issue 

2. Await confirmation: Our team will review your submission. For verified shipping errors, we will arrange the necessary resolution. 

3. Inspection (exchanges only): Once the item is received by us, it will undergo a thorough inspection to confirm it meets all required conditions.

4. Resolution: For approved refunds, funds will be returned to your original payment method. 

 

05. Refund Processing

Refunds are applicable solely in the event of a verified shipping error. Once approved, funds will be returned exclusively to the original payment method used at the time of purchase.

Refund timeline: 10 – 15 business days from approval

Refund method: original payment method only

 

06. Cancellations

Cancellation eligibility depends on the status of your order at the time of the request.

·       Before shipment Cancellations may be requested by contacting our customer care team on WhatsApp. We will do our best to process your request promptly. Cancellations would be approved/ disapproved on case to case basis only. 

·       After shipment, once your order has been dispatched, cancellation is no longer possible. Please review your order carefully before it is shipped.

This policy is designed to ensure equal, fair, and honest service to every customer by Quiet Luxuries Private Limited.
For all enquiries, please reach out to our customer care team at.