Terms & Conditions: Return & Refund Policy

EFFECTIVE FOR ALL PURCHASES

 

01. Our Commitment

This policy has been established to ensure transparency, fairness, and consistency across every customer interaction. We are committed to making every experience with us one of trust and integrity.

All sales are final. Returns and refunds are only applicable in the event of a shipping error originating from our end, as outlined below.

 

02. Eligible Return & Refund Conditions

A return or refund will only be considered under the following shipping-related circumstances:

Condition A: Wrong address your order was shipped to an address other than the one provided at the time of purchase, due to an error on our part.

Condition B: Lost in transit your order was confirmed dispatched but has not been delivered and is confirmed lost during the shipping process.

All other circumstances — including sizing, change of mind, or personal preference — do not qualify for a return or refund.

 

03. What is Not Covered

Eligible: Item shipped to wrong address by us. Item confirmed lost during transit.

Not Eligible: Sizing issues, whether ordered incorrectly or otherwise. Change of mind, personal preference, or customer error.

Damage arising from neglect, misuse, or improper handling by the customer is also not covered under this policy.

 

04. Size Exchanges

While sizing issues do not qualify for a return or refund, we do offer size exchanges — including in cases where the customer has ordered the wrong size. We understand that sizing can be a challenge, and we are pleased to facilitate an exchange where possible.

To be eligible for a size exchange, the item must meet all of the following conditions upon arrival to us:

·       Unworn

·       Original Tags Intact

·       Original Packaging

·       Unaltered

 

The item must also be free of the following at the time it is received:

·       Visible sweat marks or body perspiration

·       Stains of any kind, including makeup, food, or liquid

·       Odours of any nature, including fragrance, smoke, or perspiration

·       Any damage, alteration, or wear beyond its original condition

The exchange will only be processed once the returned item has passed inspection. If the item does not pass, it will be returned to your shipping address and no exchange will be initiated.

 

05. How to Raise a Request

1. Contact us on WhatsApp: Reach out to our customer care team and provide your order details along with clear photographs and a video documenting the issue — whether a shipping error or a size exchange request.

2. Await confirmation: Our team will review your submission. For verified shipping errors, we will arrange the necessary resolution. For exchange requests, a pickup will be scheduled from your address.

3. Inspection (exchanges only): Once the item is received by us, it will undergo a thorough inspection to confirm it meets all required conditions.

4. Resolution: For approved refunds, funds will be returned to your original payment method. For approved exchanges, your replacement item will be dispatched. You will be notified at every stage via customer care and email.

 

06. Refund Processing

Refunds are applicable solely in the event of a verified shipping error. Once approved, funds will be returned exclusively to the original payment method used at the time of purchase.

Refund timeline: 10 – 15business days from approval

Refund method: original payment method only

 

07. Cancellations

Cancellation eligibility depends on the status of your order at the time of the request.

·       Before shipment Cancellations may be requested by contacting our customer care team on WhatsApp. We will do our best to process your request promptly.

·       After shipment, once your order has been dispatched, cancellation is no longer possible. Please review your order carefully before it is shipped.

 

 08. Failed Inspection

If a returned item fails to meet the stated conditions upon inspection including the presence of stains, odours, sweat marks, signs of wear, or any damage in its original condition the exchange will not be processed.

You will be formally notified by our customer care team and via email, and the item will be returned to your shipping address.

 

This policy is designed to ensure equal, fair, and honest service to every customer by Quiet Luxuries Private Limited.
For all enquiries, please reach out to our customer care team at.