Shipping and Replacement Policy

Shipping Policy:

1. What are the delivery modes available?

Quiet Luxuries offers you Standard Delivery mode: Delivered in 5-7 business days

The delivery time depend on your pin code as well as delivery capability of our brand partner.

2. How can I find out if Quiet Luxuries delivers to my address?

When you enter your pin code while placing your order, you will get an instant notification telling you if we can deliver to your location.

3. How can I find out about the delivery charges?

Quiet Luxuries does not charge Delivery charges on order value of Rs. 5000 and above.

4. When will my order arrive?

We’ll send you an estimated delivery time of your order as part of the order confirmation email and SMS. Get more information on how to track your order on the Order Tracking page.

5. Why is my order late?

Delays can occur because of bad weather, flight delays, political disruption, high volumes of shipments during sales or other unprecedented events. Get more information on how to track your order on the Order Tracking page.

6. How can I reschedule my delivery?

Orders once shipped for delivery, unfortunately, cannot be re-scheduled. We request you to firm-up your delivery address before placing the order.

9. I have missed my delivery. What happens now?

Our logistics partner will always call your registered number before delivering your order. In case you are unable to receive the package then, you can ask the executive to drop it off at a more convenient time. Alternatively, you can get in touch with Quiet Luxuries Care and we will do our best to reschedule the delivery at a date and time convenient to you.

10. Do you deliver internationally?

Currently, we do not deliver orders internationally.

11. The order status says ‘Delivered’ but I haven’t received my order.

We only update the delivery status for an order once it has been delivered successfully. If you haven’t received your delivery, or if you find that any part of your order is missing on delivery, please get in touch with Quiet Luxuries Care at the earliest.

12. Can I request different items from my cart to be delivered separately?

Unfortunately, we can’t ship products from the one order to separate addresses right now. In such cases, it’s ideal to place separate orders, which will be delivered to different addresses.

13. Can I choose a specific date and time for delivery?

Unfortunately, the option to choose a specific date and time for delivery is not currently available on Quiet Luxuries.

14. When will I get my order if it says ‘Out for Delivery’?

When the order status reads ‘Out for Delivery’, it means that our logistics partner will attempt to deliver your order that same day.

15. Can I choose a specific date & time to collect a Quiet Luxuries package from the store?

As on online D2C Luxury brand, we do not have stores from where you can choose to collect your online order package.

16. Is there a standard packaging for all items ?

We deliver the products in luxury packaging designed very thoughtfully keeping in mind your interest in the very aspirational products we offer.

 

Replacement Policy:

At Quiet Luxuries, we cherish your preferences and are dedicated to delivering an unparalleled luxury shopping experience. We recognize that, there may be instances where a product may fall short of your expectations or necessitate replacement for diverse reasons.

Replacements are exclusively offered for a curated selection of brands and products. For the latest details on product replacement, we encourage you to visit the return/replacement policy available on the respective product page.

Conditions -

Eligibility: Products become eligible for replacement under the following circumstances:

• Size/fit issue (limited to size/fit replacement; style/color cannot be changed).
• Delivered product is defective or damaged.

Products eligible for replacement must be unused, in their original packaging, and accompanied by all original price tags, labels, barcodes, user manuals, warranty cards, invoices, accessories, freebies, and original boxes.

Quality Checks: Replacement acceptance is based on thorough quality checks conducted either by our logistics partner during pickup or by us upon its delivery back to us. In the event of a quality check failure, your replacement request will be denied. If the replacement product is picked up for quality checks, upon denial, the same will be sent back to you.

Availability: Please note that eligibility for replacement is subject to product availability and replacement policy.
If the eligible replacement product is unavailable for any given reason, it cannot be replaced. If we are unable to fulfill the replacement, we will promptly process a return & refund for your order.

Serviceability: Each product is eligible for replacement only once and is limited to serviceable pin codes only.


Process -

If your purchase meets the specified criteria mentioned above, simply initiate a replacement request through the 'My Orders' section. Our courier partner will contact you within 2 business days to schedule the pickup of your old product.
A quality check will be conducted either during the pickup or upon delivery back to us. Once the quality check is successfully completed, your replacement will be promptly dispatched to you.